Memphis report charts new approach to handling public records requests
A top-to-bottom review presented to the mayor of Memphis last week charts a new approach to handling public records requests in Tennessee and takes direct aim at improving the underlying culture of openness. Among the 23 recommendations, it suggests a “fresh start” by re-assigning current public records custodians “to prevent adoption of incorrect methods or bad habits that have formed as part of the culture of the division or the department in which they work.” It talks about a “customer-friendly attitude,” suggests appointing a public records ombudsman to resolve disputes, and recommends a training program that would include a mix of city officials, media representatives and citizens “so each can gain [...]